Copy of Q.What is ISO 9001?

ISO 9001 is an international standard that standardizes quality management systems (QMS). This standard was developed by the International Organization for Standardization (ISO) to help organizations improve the quality of their products and services, meet customer needs, and continuously improve their operational processes.

Here are some of the key features of ISO 9001：

• Customer Orientation: Emphasis on meeting customer needs and expectations and improving customer satisfaction.
• Leadership: Emphasize the important role of leadership in establishing and maintaining a quality management system.
• Full participation: Encourage all employees to participate in quality management and realize their potential.
• Process Approach: Emphasis on improving efficiency and effectiveness through systematic process management.
• Continuous improvement: Encourage organizations to continuously improve their products, services, and processes.
• Fact-based decision-making: Emphasis on using data and facts to make decisions.

ISO 9001 is applicable to organizations of all industries and sizes, helping them establish effective quality management systems that enhance competitiveness and market trust.